GREAT CUSTOMER EXPERIENCE BY DESIGN
We are one-stop Customer Experience (CX) specialists that enable compelling Customer experiences. This in turn drives Customer loyalty, positively affecting your bottom line.
We are one-stop Customer Experience (CX) specialists that enable compelling Customer experiences. This in turn drives Customer loyalty, positively affecting your bottom line.
We partner with our clients to craft, deliver and measure consistent, distinctive, memorable and compelling Customer experiences.
All work we undertake is of the highest standard. We understand that quality and accuracy is everything in business.
Working with some of the biggest and most loved brands, across a spectrum of industries since 1999, has allowed us to learn with them and design the most effective CX solutions.
Experience Worx’ integrated and holistic approach to Customer Experience, offers CX solutions in one place.
Our service offering is outlined in our CX Strategy Cycle, which is our integrated and holistic approach to Customer experience. Our services form elements of the phases of the CX Strategy Cycle: Investigate, Design, Implement and Sustain.
Are your Customer Experiences consistently being delivered in the intended way? CX-Prism, our custom-built Mystery Shopping platform, will provide in-depth qualitative and quantitative feedback from trained Mystery Customers. Measurement drives accountability, performance and consistency. Includes our user-friendly Consolidated Dashboard that tracks individual establishment, regional and overall brand performance over time.
Refresh, reinvent, recraft your Customer Experience/s from beginning to end. Make it easy for Customers to do business with you, whether telephonic, online or face to face. We offer a highly specialised Blueprinting process that involves your team, existing CX feedback & research and can link to Training Programme Development, Toolkits and Facilitation.
Customer Service Training has evolved to Customer Experience Training! We have 20 years experience. Based on your specific CX Blueprint or more general ‘Delivering Great Customer Experiences’ Workshops where staff will acquire the knowledge, skills and attitude to consistently deliver great Customer Experiences. We offer facilitated Workshops and Train the Trainer options.
Find out how actual Customers feel about their experiences. SatSurv, our customised online Customer Satisfaction Survey platform will keep you plugged in to your Customers’ satisfaction regarding your brand and experiences, including your Net Promoter Scores (NPS).
We are very passionate about improving Customer experience and take all our reporting extremely serious.Having been around for so long has allowed us to develop systems and processes to ensure that any report that lands in your inbox is accurate, reliable and timely.This includes things such as our custom-built online system and a team of Data Analysts checking all reports.
Customers are having interactions with your brand, whether you like it or not. Mapping out your Customer’s journey can identify all aspects of their buying process and allow you to invest more resources in the most important elements. The CX Blueprint outlines all the moments of truth in the Customer’s journey and gives you the ability to maximise their experience at each of those point.
A Customer’s experience can be won or lost by your frontline staff. You want them to understand the impact they can have on your Customers and the success of your business. We offer training that forms part of the CX Strategy Cycle, where staff are trained on the CX Blueprint drafted by the business. Other training includes the “Upsell the Experience” training, where staff are trained in the skill of upselling and cross-selling.
Customers are having interactions with your brand, whether you like it or not. Mapping out your Customer’s journey can identify all aspects of their buying process and allow you to invest more resources in the most important elements. The CX Blueprint outlines all the moments of truth in the Customer’s journey and gives you the ability to maximise their experience at each of those point.
